We offer many services to search for and share information from other people. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. Your privacy matters to TuQuick so whether you are new to TuQuick or a long-time user, please do take the time to get to know our practices – and if you have any questions contact us.

Information we collect

To effectively serving needs of both solution seekers and solution providers, we collect some relevant information. We only collect information you explicitly give us.

• We send cookies when you select language to enter our WEB site.
• We collect the login information you provided when you open an account to start using our service.
• We collect the email and security question/answer you provided when you use our password protection service.
• We collect the financial information (e.g. bank account, billing address, credit card) you provided when you establish financial relation with us to engage paid activities.
• As clearly indicated by our service, your problems and solutions you uploaded are stored on our servers. We also collect date, rating and feedback information when you upload and download files.

How we use information we collect

We use the information we collect to provide, maintain, protect and improve our services, and to protect TuQuick and our users.

• The cookies allow you to directly enter the same language portion of TuQuick WEB site as you last selected.
• The login information help identify you as a unique user and protect all data you own or you are sharing to others.
• The email and security question/answer you provided are used to recover your password in the event you forget it and when you request such a recovery. We may also use your email address to communicate with you for any issue related to using TuQuick services.
• The financial information (e.g. bank account, billing address, credit card) you provided will only be used to perform transactions you initiated or agreed on.
• All files you uploaded are used to seek solutions or provide solutions, fully initiated by your explicity requests, and fully complied with your conditions.

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

TuQuick processes personal information on our servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

Our services let you share information with others. When you share your files publicly, i.e. upload your files to all TuQuick users, text in problem files may be indexable by search engines.

Choice to provide your information

TuQuick allows to you to fully control what level of your personal information you provide when using our service. For examples:

• You don’t have to use your real name to register a login username. Any name unique to TuQuick system serves the purpose of identifying your account and protecting your information. A username that has not already been taken and a password are all you need to start using our service.
• You don’t have to provide your email and security question/answer unless you want us to be able to restore your password when you forget it.
• You don’t have to provide any financial information (e.g. bank account, billing address, credit card) unless you want to engage in the paid portions of our service.
• When you upload your files, no matter they are for seeking solutions or they are for providing solutions, you can choose to allow all TuQuick users to view your files or just some TuQuick users you specify to view your files.

You may also set your browser to block all cookies, including cookies associated with our services. However, if you do so, we may not know your language preferences when you enter our WEB site.

Update or remove your information

With only one exception, that is your username, you can change or remove all information you provided to our system at any time, unless we have to keep that information for legitimate business or legal purposes. You must have a valid password to do so.

When updating or removing your information is done to you, our backup copies may still have your old information, which may have to be updated or removed at a later time.

Information we share

We do not share personal information with companies, organizations and individuals outside of TuQuick unless one of the following circumstances apply:

• With your consent.
• For legal reasons. We will share personal information with companies, organizations or individuals outside of TuQuick if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

• meet any applicable law, regulation, legal process or enforceable governmental request.
• enforce applicable Terms of Service, including investigation of potential violations.
• detect, prevent, or otherwise address fraud, security or technical issues.
• protect against harm to the rights, property or safety of TuQuick, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information publicly and with our partners – like publishers, advertisers or connected sites. For example, we may share information publicly to show trends about the general use of our services.

If TuQuick is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.